February 17, 2023
How to Verify Your Identity as a Hotel Representative with Tripadvisor
February 17, 2023
As a business owner or representative, you must go through this process to verify your identity and affiliation with your hotel. This involves a few easy steps and needs to be completed once for each registered individual for each hotel.
Verification helps us provide an additional layer of security for the community by controlling who has access to your account. If you’re verified, it allows us to work with you to help resolve issues with your Tripadvisor listing because we know you are in fact affiliated with the property.
Please take the simple steps outlined below to verify your affiliation with your hotel. This process is quick and straightforward. Once you’ve read and agreed to our Terms and Conditions, and your identity has been confirmed, you can use all the resources available through the Management Center.
It’s simple. First, if you haven’t already, you’ll need to register as a business representative for your property on Tripadvisor:
If you’re a newly registered user, you’ll be prompted to complete the verification process before you can proceed to the Management Center. Alternatively, if you’re already registered, but haven’t verified, you may receive a prompt to complete verification security measures upon logging into the Management Center.
In either case, we ask you to check two boxes: one stating that you are an authorized representative of your establishment, and one agreeing to our Terms of Use and Privacy Policy. Then you’re ready to move on and verify your identity.
There is only one way to verify your identity and affiliation with the business, which is sending a code to the hotel’s publicly listed phone number.
Upon registering your account, the phone number of your hotel will be shown. This phone number should be for your business – not your personal phone number. If the displayed number is incorrect or outdated, please click the “Request Update” link at the bottom of the box. Then follow the instructions to request an update.
If the number is correct, click on the verification code prompt, you will have the option to receive the code either by phone call or SMS text message. If your phone number requires an extension, you may enter it into the field and continue. Our system will either call or text you the four-digit verification code. Enter these four digits into the box provided and click “Submit Code.”
Congratulations, you have successfully verified your identity by phone!
Is the phone verification process not working for you at the moment? Maybe you are not physically at the property and don’t have access to the registered phone?
If that is the case, our support team will be happy to assist. Give us a call at 1-866-322-5942 and we will take it from there.
Last updated February 17, 2023.
